Exceptional service for the food industry as well as the carpet, textile, non-woven and adhesive industries for our foam mixers and dosing systems is a key part of our quality philosophy. This even applies prior to purchase. We offer new and potential customers the opportunity to test all of our foam mixers, metering systems, etc. under realistic conditions in our technical centre. Alternatively, many test machines are also available for loan – for test series outside of our company.
After purchase, our highly skilled service technicians help to prevent all types of risk. They ensure that our systems can meet all requirements at all times and achieve results for our customers quickly and over the long term. And if something is not running smoothly at any time, we will immediately send the replacement part required and, if necessary, an experienced expert who will take care of the maintenance and repair of our foam mixers and dosing systems.
Do you want to get a new foam mixer or a complete system from Hansa Mixer for your company? We will arrange the coordination of the project from order acceptance to commissioning on site. Our project manager will assemble teams, arrange deadlines and be your personal point of contact for all questions and requests.
Our customers can always be sure that we will deploy the employees with the most experience in the industry in question. This simplifies not only the installation of the foam mixers and metering systems, but also the training and instruction of your staff. To ensure smooth operation, our experts will remain on site until everything is working just right and the goods produced with Hansa Mixer are of the desired quality.
If additional support is needed during installation or commissioning, it is immediately available. Our experts can access your foam mixers or dosing systems via remote maintenance to directly fix potential errors or update the system software, for example.
Who could service and maintain our foam mixers and dosing systems better than us? Calling our experts is therefore always the best option to ensure maximum lifespan of the systems.
Following defined work processes, our specialists will carry out a comprehensive inspection of your foam mixers and dosing systems. You will see if, where and when updates, adjustments or repairs are needed. This enables you to take steps in advance to prepare for the measures to be taken. This helps to prevent downtime and optimise your investments.
If you choose maintenance of your foam mixers and dosing systems from Hansa Mixer, you will have complete peace of mind at all times. We can precisely assess the performance of all Hansa mixers based on the specific activity and production parameters. Whether it's service for the food industry, carpet, textile, non-woven or adhesive industries, we know what the best maintenance solutions are to ensure optimal productivity. Our services include a complete check of your machine, replacement of wearing parts and replacement parts, and proactive planning of all measures. We also guarantee maximum production reliability on resumption of production, as our experienced technicians will be on hand to assist with production. In this way, we can prevent problems before they arise.
Our foam mixers, dosing systems, etc. are becoming ever more efficient and also more complex, such as with the increasing importance of software control. This makes it all the more important for our customers to have expert information as and when they need it. Our experienced employees understand the workings of every machine and can provide rapid assistance by phone on our hotline. They answer questions, identify and resolve problems, and ensure that necessary replacement parts are sent immediately.
If a phone call via the usual hotline does not fix the problem, our technicians can connect directly to your machine over the Internet. We can analyse the problem via remote maintenance and provide detailed effective support. Repairs and travel expenses can thus often be spared. You can be assured that the connection to your foam mixer or dosing system is established in accordance with the strictest security requirements. Access is only permitted subject to your explicit approval.
A Hansa Mixer Connect connection and Hotline Plus agreement are required for this.
Durability is of the utmost important in the design of our systems. We only use the best and most durable parts that can be found anywhere in the world. It is these original parts that you get from Hansa Mixer as separate replacement and wearing parts for your foam mixers, dosing systems and all other Hansa Mixer systems.
Our storage facilities are laid out in such a way that wearing parts in particular are always available and can be supplied at short notice. Our experienced replacement parts sellers have been involved in many projects and generally know which machines need which parts right away. They also cooperate closely with our service technicians. This means that the sales team can also arrange installation promptly and easily. The maintenance and repair of foam mixers and metering systems is thus guaranteed at all times.
Market requirements are constantly growing. In our technical centre, we help you to stay a step ahead of the latest developments at all times. Here, you can research future market and product trends in the food and non-food industry, try out new process technologies and develop successful innovations. At Hansa Mixer, this is part and parcel of good service
We provide you with complete confidentiality and the entire expertise of our specialists. Using our laboratory and test machines, you can initiate test series, for example, with a wide range of quantities and materials. Our team will set up the machines based on your requirements, provide assistance with the tests and help you with your evaluations. In accordance with the results, we can then tailor each system concept and quote to your needs. Whether you want to use this service for the food, carpet, textile, non-woven or adhesive industry, we’re here to help you.
As an alternative to using the technical centre, we also offer our customers and potential customers the option to borrow test equipment from our range.
Many of our new customers in particular avail of our service to test production with our machines before purchasing – under realistic conditions at their own company. This prevents all types of risk and separates Hansa Mixer from most of its competitors.
Rental of test equipment is an optimal alternative to test series in our technical centre, something which is of particular interest to our international customers and potential customers. An average of 20 test machines from our extensive range are in use at any time around the world. Test processes typically last between 2 and 26 weeks.
Borrowing is not subject to a commitment to purchase, although this does often follow. After all, nothing establishes trust quite like personal experience with our machines. And when you add in exceptional service for all areas such as the food, carpet, textile, non-woven and adhesive industries, nothing can possibly go wrong.